Refund policy

Return & Refund Policy

We want every MOYALDI order to arrive in the condition you expect.

Returns
You may request a return within 14 days of receiving your order.

To be eligible for a return, products must be unused, unopened, in their original condition and, where applicable, with the original seal and packaging intact.

Due to the nature of cosmetic and personal care products, opened or used products may not be eligible for return for hygiene and safety reasons, except where the product is defective, damaged, incorrect, or where applicable consumer law provides otherwise.

Damaged, defective or incorrect orders
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible and provide your order number and supporting photos where applicable.

We will review the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.

Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law or the return is the result of an error by MOYALDI.

Return shipping
Customers may be responsible for return shipping costs for change-of-mind returns. If the product is defective, damaged or incorrect, MOYALDI will provide the appropriate return instructions.

Customs duties and import taxes
Customs duties, import taxes and other charges paid to local authorities or carriers may not be refundable by MOYALDI. Customers should contact the relevant authority or carrier regarding possible reimbursement.

International consumer rights
Nothing in this policy limits any mandatory consumer rights available under the laws applicable in the customer’s country or region. Where local law provides greater protection, those rights will apply.

Contact
To request a return or report an issue with an order, please contact us through the details provided on our Contact page.

MOYALDI
Dubai, United Arab Emirates