Shipping policy
Shipping Policy
MOYALDI ships internationally to supported destinations worldwide.
Order processing
Orders are prepared for dispatch after payment has been successfully confirmed. Processing times may vary during weekends, public holidays, launches and periods of high order volume.
Shipping destinations
Available shipping destinations depend on the countries and regions currently supported by MOYALDI and our delivery partners. If delivery is available to your address, the applicable shipping options will be shown at checkout.
Shipping methods, costs and delivery times
Available shipping methods, shipping charges and estimated delivery times depend on the destination and will be displayed at checkout before payment.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise. International shipments may be delayed by customs procedures, local authorities, carriers, weather conditions or other circumstances outside our reasonable control.
Customs duties, import taxes and local charges
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where duties and import taxes are collected by MOYALDI at checkout, they will be shown before payment. Where they are not collected at checkout, the customer may be required to pay applicable charges to the carrier or local customs authority before or upon delivery.
Customers are responsible for reviewing any import requirements that apply in their destination country.
Delivery information
Customers are responsible for providing complete and accurate delivery information, including the recipient name, address, postal code and contact details.
Incorrect or incomplete information may cause delays, additional charges or the return of the shipment.
Order tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Damaged, missing or incorrect orders
If your order arrives damaged, incomplete or different from what you ordered, please contact us as soon as possible with your order number and supporting photos where applicable.
Please refer to our Return & Refund Policy for additional information.
Undeliverable or refused shipments
If an order is returned because of an incorrect address, failure to receive the shipment, refusal of delivery or unpaid customs charges, any refund or reshipment will be handled subject to the circumstances of the order and applicable consumer law.
Additional shipping charges may apply where a shipment needs to be sent again.
International consumer rights
Nothing in this Shipping Policy limits any mandatory consumer rights available under the laws applicable in the customer’s country or region.
Contact
For questions regarding shipping or an existing order, please contact us using the details provided on our Contact page.
MOYALDI
Dubai, United Arab Emirates